1. Introduction
HRCCoatings LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
2. Information We Collect
We may collect:
- Personal Information: Name, email address, phone number, mailing address
- Project Information: Details about your painting or coating project needs
- Communications: Records of your interactions with us, including form submissions and SMS messages
- Consent Records: Your opt-in preferences for SMS and marketing communications
3. How We Use Your Information
We use your information to:
- Provide estimates and complete painting/coating projects
- Communicate with you about your project
- Send transactional SMS messages (appointment confirmations, project updates)
- Send marketing communications (with your consent)
- Improve our services and website
- Comply with legal obligations
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website and analyze site traffic.
- Essential Cookies: Required for the website to function properly, such as session management and security features
- Analytics Cookies: We use Google Analytics to understand how visitors interact with our website, including pages visited, time spent, and referral sources. This data is collected anonymously and helps us improve our services
- Third-Party Tools: Our website may use third-party services such as Google reCAPTCHA for fraud prevention, which may collect usage data subject to Google's Privacy Policy
- Managing Cookies: You can control or disable cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our website
5. SMS Messaging Disclosure
By opting in to SMS messaging:
- You consent to receive transactional and/or marketing text messages from HRCCoatings LLC
- Message frequency varies based on your project status and preferences
- Message and data rates may apply
- You can opt out at any time by replying STOP to any message
- For help, reply HELP or contact us at (619) 289-3908
- We use SMS for business communications including appointment scheduling, project updates, and promotional offers
- Your phone number will not be shared with third parties for marketing purposes
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement appropriate security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Sharing Your Information
We may share your information with:
- Service providers who assist in our operations
- Legal authorities when required by law
- In connection with a business transfer or merger
9. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of SMS messaging at any time
10. Children's Privacy
Our services are not intended for individuals under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
12. Contact Us
If you have questions about this Privacy Policy, contact us:
- Phone: (619) 289-3908
- Location: San Diego, California